Tech Xpert to CPR
Helping an independent shop become a CPR location.
Device repair and a shop’s transition into a franchise location
Learning the repair work
I taught myself to repair phones, tablets and gaming devices, from replacing screens and batteries to component-level work. My interest in electronics also connected with my Toronto Gadgets venture.
Proposing and supporting the franchise move
I recommended that the owner explore CPR, the American repair franchise. I helped transform the existing Tech Xpert shop through its design, setup and day-to-day operation as a CPR location.
Using the systems in daily operation
I used the franchise systems to handle customer enquiries, prepare quotations, work on devices and provide updates. My contribution covered the repair work, customer process and practical changes involved in the transition.
Skills in practice
Independent technical learning, device repair, quoting and operational change.